{"created":"2023-06-20T14:14:53.824996+00:00","id":594,"links":{},"metadata":{"_buckets":{"deposit":"555afd50-7e2a-4eb6-9e96-42adb9319eaa"},"_deposit":{"created_by":19,"id":"594","owners":[19],"pid":{"revision_id":0,"type":"depid","value":"594"},"status":"published"},"_oai":{"id":"oai:niu.repo.nii.ac.jp:00000594","sets":["3:4:12"]},"author_link":["1460","1459"],"item_10_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2001-03","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"280","bibliographicPageStart":"273","bibliographicVolumeNumber":"1","bibliographic_titles":[{"bibliographic_title":"長崎国際大学論叢"},{"bibliographic_title":"Nagasaki International University Review","bibliographic_titleLang":"en"}]}]},"item_10_creator_3":{"attribute_name":"著者別名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"MORIKAWA, Takeshi"}],"nameIdentifiers":[{"nameIdentifier":"1460","nameIdentifierScheme":"WEKO"}]}]},"item_10_description_19":{"attribute_name":"フォーマット","attribute_value_mlt":[{"subitem_description":"application/pdf","subitem_description_type":"Other"}]},"item_10_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"観光旅行における旅行者の顧客満足を決定づける大きな要因として、宿泊したホテル・旅館など宿泊機関の施設およびそこで提供されたサービスがある。しかも、同じホテルや旅館を利用しても利用者の評価はかならずしも同一ではない。ここではＮ旅行代理店が実施した膨大なアンケートの一部を原資料とし心理学の立場から分析した。このアンケートはハガキによって回答を求める形式であり回答者は全国的な規模となっている。平成１１年７月～８月に実施・回収されたハガキの中から任意に抽出した。顧客満足を決定付ける多くの要因があるが、これらを大きく４つのカテゴリーに分類し顧客満足度評価との相関分析を行った。顧客満足評価への影響力では①食事の内容が最も高く以下②客室などの手入れ、③館内の設備、④従業員の接客態度ということが出来る。"}]},"item_10_publisher_8":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"長崎国際大学"}]},"item_10_source_id_11":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA11766493"}]},"item_10_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"1346-4094"}]},"item_10_version_type_20":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_ab4af688f83e57aa","subitem_version_type":"AM"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"森川, 毅"},{"creatorName":"ﾓﾘｶﾜ, ﾀｹｼ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2022-08-30"}],"displaytype":"detail","filename":"RN01-027.pdf","filesize":[{"value":"422.5 kB"}],"format":"application/pdf","licensetype":"license_11","mimetype":"application/pdf","url":{"label":"本文（PDF）","url":"https://niu.repo.nii.ac.jp/record/594/files/RN01-027.pdf"},"version_id":"b8ee3056-8a2e-4275-ae78-ec88de0c34e2"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"顧客満足"},{"subitem_subject":"満足度評価"},{"subitem_subject":"ホテル・旅館利用者"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper"}]},"item_title":"ホテル・旅館の評価　-心理学的側面からの分析-","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"ホテル・旅館の評価　-心理学的側面からの分析-"},{"subitem_title":"An Evaluation of Using Hotel and Ryo-kan","subitem_title_language":"en"}]},"item_type_id":"10","owner":"19","path":["12"],"pubdate":{"attribute_name":"公開日","attribute_value":"2015-04-01"},"publish_date":"2015-04-01","publish_status":"0","recid":"594","relation_version_is_last":true,"title":["ホテル・旅館の評価　-心理学的側面からの分析-"],"weko_creator_id":"19","weko_shared_id":-1},"updated":"2023-07-21T06:21:20.979873+00:00"}